Privacy Policy
Last updated: July 2026
At Souls Aligned, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you shop with us.
Who We Are
Souls Aligned is a UK-based online retailer operating at www.souls-aligned.co.uk. If you have any questions about this policy, please contact us at customerservice@souls-aligned.co.uk.
What Information We Collect
When you place an order or create an account, we may collect the following information:
- Your name and contact details (email address, phone number)
- Your delivery and billing address
- Payment information (processed securely — we do not store card details)
- Your order history and preferences
- Information you provide when contacting us
How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and customer experience
- Comply with our legal obligations
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: to fulfil your orders
- Legitimate interests: to improve our services and prevent fraud
- Consent: for marketing communications
- Legal obligation: to comply with applicable laws
Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties only where necessary, including:
- Shopify (our e-commerce platform)
- Payment processors (Shopify Payments, PayPal)
- Delivery and courier services
- Email marketing platforms
All third parties are required to handle your data securely and in accordance with UK data protection law.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at customerservice@souls-aligned.co.uk.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser.
Data Retention
We retain your personal data for as long as necessary to fulfil your order and comply with our legal obligations, typically no longer than 7 years for financial records.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions or concerns about your privacy, please contact us at customerservice@souls-aligned.co.uk.